01 Design

Define the concept and refine your project using the fundamentals of UX.
Think about the people that will use or be affected by your product (active/passive users, installators etc...) and turn them into personas.

Analyze the contexts in which your personas will use your product/service. Have a special focus on the constraints and the contextual needs. Then, imagine and describe the innovative functions that makes your project a success, and the related touchpoints that allows people to connect with your product/service.
You're one step ahead!

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02 Facilitation

Sketching and writing the ideas and the main elements of the projects on the cards and play with them, help you and visualize its different aspects as:
- User Journey;
- System Map;
- Touchpoint matrix.
There are also "reference" cards, with important information as opportunities, threats, technologies explained in an easy way, to help multidisciplinary teams work together speaking the same language. In a co-design workshop, the facilitator could use the cards to help teams to focus on opportunities and threats or to generate new ideas.

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03 Prototype

Design and prototype the "behavior" of your products. How will people use it? How will be their relation with it? Does it fit the constraints of the specific context of use? There are two set of reference cards about input/output strategies (oriented to action/perception mechanism) to help non-experts to discover new possibilities.

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